Privacy Policy
Last updated: March 7, 2026 | Effective: March 7, 2026
TL;DR: We collect only what we need to provide our consulting services. We never sell your data. You have full control over your information. We comply with GDPR, CCPA, and other applicable privacy regulations.
1. Who We Are
World Coaching Solutions ("World Coaching Solutions," "we," "us," or "our") is a sales closing and marketing consulting firm registered in the State of New Mexico, USA. We are the data controller responsible for the processing of your personal information in connection with our website (worldcoachingsolutions.com) and our consulting services.
Registered Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
Contact Email: privacy@worldcoachingsolutions.com
We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant legislation.
2. Information We Collect
A) Information You Provide Directly
- Contact Information: Full name, email address, phone number, company name, and job title when you fill out our contact form, request a consultation, or subscribe to communications.
- Business Information: Monthly revenue range, industry, company size, business challenges, and growth goals shared during strategy sessions or via our forms.
- Engagement Data: Communications exchanged via email, phone, video calls, and project collaboration platforms during consulting engagements.
- Payment Information: Billing details processed through secure third-party payment processors (we never store full credit card numbers on our servers).
B) Information Collected Automatically
- Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, referral source, and navigation paths.
- Cookies & Identifiers: Session IDs, cookie identifiers, and similar tracking technologies as detailed in our Cookie Policy.
- Server Logs: Request timestamps, HTTP status codes, file sizes, and referring URLs for security and performance monitoring.
C) Information from Third Parties
- OAuth Providers: If you authenticate via Google, LinkedIn, or similar services, we may receive your name, email, and profile picture.
- Business Partners: Referral information from strategic partners who recommend our services.
- Public Sources: Publicly available business information such as company websites, LinkedIn profiles, and business registries used to prepare for consultations.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, manage, and improve our consulting services, including preparing strategy documents, growth roadmaps, and performance reports.
- Communication: To respond to inquiries, schedule consultations, send engagement updates, and provide customer support.
- Marketing: To send newsletters, industry insights, case studies, and promotional materials (only with your explicit consent).
- Analytics: To understand how visitors use our website, identify trends, and improve user experience and content relevance.
- Security: To protect our website, detect fraud, prevent unauthorized access, and maintain the integrity of our systems.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Business Operations: For internal administration, financial reporting, auditing, and operational improvement.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent: When you explicitly opt in to receive marketing communications or accept non-essential cookies.
- Contract Performance: When processing is necessary to fulfill our consulting agreements and service obligations.
- Legitimate Interest: For business analytics, website improvement, fraud prevention, and direct marketing to existing clients (balanced against your rights).
- Legal Obligation: When we are required by law to retain or disclose certain information.
5. Sharing Your Information
We DO NOT sell, rent, or trade your personal information to third parties.
We may share your information with:
- Service Providers: Hosting (Vercel, AWS), analytics (Google Analytics), email delivery (SendGrid), payment processing (Stripe), CRM (HubSpot), and communication tools (Zoom, Slack) who process data on our behalf under strict data processing agreements.
- Legal Requirements: When required by law, court order, subpoena, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction (you will be notified).
- With Your Consent: In any other circumstance where you have explicitly authorized the sharing.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. When transferring data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with all service providers
- Encryption in transit and at rest
- Compliance with the EU-US Data Privacy Framework where applicable
7. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
| Data Type | Retention Period |
|---|
| Contact form submissions | 3 years from last interaction |
| Client engagement data | 7 years (legal/tax requirements) |
| Marketing consent records | Until consent is withdrawn |
| Website analytics | 26 months |
| Server logs | 90 days |
| Cookie data | As specified in Cookie Policy |
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Request correction of inaccurate or incomplete data.
- Right of Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Restrict Processing: Request limitation of how we process your data.
- Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.
- Right to Non-Discrimination: We will not treat you differently for exercising your rights.
To exercise any of these rights, contact us at privacy@worldcoachingsolutions.com. We will respond within 30 days (or sooner as required by law).
9. Security Measures
We implement robust technical and organizational measures to protect your data:
- Technical: SSL/TLS encryption, firewalls, intrusion detection, encrypted backups, and secure access controls.
- Organizational: Employee training, access on a need-to-know basis, confidentiality agreements, and regular security audits.
- Breach Notification: In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by GDPR.
10. Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we discover that we have inadvertently collected such data, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.
11. Marketing Communications
We may send you marketing communications only with your explicit consent (opt-in). You can unsubscribe at any time by:
Transactional emails related to active engagements (invoices, reports, scheduling) are not considered marketing and will continue regardless of marketing preferences.
12. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For detailed information about the types of cookies we use, how to manage them, and your choices, please refer to our Cookie Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email or a prominent notice on our website. We encourage you to review this page periodically. The "last updated" date at the top indicates when the policy was most recently revised.
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For EU residents: If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA).
15. Jurisdiction-Specific Rights
For Users in the European Union (GDPR)
You have all rights outlined in Section 8 above. Processing is based on the legal grounds described in Section 4. You may lodge complaints with your national Data Protection Authority.
For Users in California (CCPA/CPRA)
California residents have the right to: know what personal information is collected, request deletion, opt out of data sales (we do not sell data), and non-discrimination for exercising rights. To make a verifiable consumer request, contact privacy@worldcoachingsolutions.com.
For Users in the United Kingdom (UK GDPR)
UK residents retain all GDPR rights post-Brexit. The UK Information Commissioner's Office (ICO) is the relevant supervisory authority for complaints.
For Users in Brazil (LGPD)
Brazilian residents have rights under the Lei Geral de Protecao de Dados, including confirmation of processing, access, correction, anonymization, portability, and deletion. Contact us to exercise these rights.